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Help

Everything you need to set Wardn up. Can't find an answer? Email [email protected].

Getting started

  1. Press Add to Discord on the home page and choose your server. You need the Manage Server permission there.
  2. Wardn asks only for the permissions it needs, not Administrator. Keep them all ticked, or some features won't work.
  3. Open Server Settings → Roles and drag the Wardn role above every role it should give or take away (verified, reaction roles, level rewards, mute). Discord only lets a bot manage roles below its own.
  4. Sign in at dash.impto.tech and pick your server to start setting things up.

The dashboard

Sign in with Discord at dash.impto.tech. You'll see every server where you have Manage Server and Wardn is present. Features are grouped into Essentials, Moderation, Community, Engagement, Support and Media.

Verification

Verification keeps bots and raiders out: new members can't see your server until they press Verify.

Members press Verify, sign in with Discord in their browser, and get the Verified role. On Premium servers, they can also agree to be added back if the server is ever restored (see below).

Member restore Premium

If your server is raided, deleted or taken over, member restore brings the people who verified into a new server.

  1. Members verify with web verification and agree to be added back.
  2. The server owner keeps a key: run /restore key and save the key somewhere safe, such as a password manager. Anyone with the key can restore your members, so don't share it.
  3. Restore: in the new server, add Wardn, then run /restore pull with your key. Members are added back with the Verified role. The original server's Premium covers this, so you don't pay twice.

Move your Premium to the new server: in the dashboard, open the new server → Plan & billing → Move Premium here. Pick the original server, or, if it's gone, paste its restore key. Plugins and billing move with it.

Members stay in control: they can remove themselves at any time with /restore forget, or by removing Wardn's access under Discord → Settings → Authorised Apps. Their sign-in is stored encrypted and only used to add them back to your server.

Tickets

  1. Dashboard → Support → Tickets: choose the category new tickets go in and the support roles that can see them.
  2. Post the panel with /panel. Members press the button (or use /new) to open a private ticket channel.
  3. Staff can /add or /remove people, /rename the ticket and /close it. Closing asks for confirmation, then saves a transcript.

Tickets Pro Premium: up to 25 ticket categories with subcategories, question forms members fill in when opening a ticket, claiming and priority, ratings when a ticket closes, auto-close for inactive tickets, ticket counters, and HTML transcripts that can be viewed online with a private link. The free plan includes one category and text transcripts.

Moderation & auto-mod

Welcome, roles & community

Levels, economy & giveaways

Premium & billing

Premium is £5 a month per server. It adds member restore, Tickets Pro, unlimited reaction roles and giveaways, staff applications, level role rewards and rank cards, welcome image cards, temporary voice channels, YouTube alerts, stats counters, server backups, and your own embed colour and footer.

Plugins

Plugins are optional add-ons for Premium servers, each billed monthly on top of Premium. Get them from your server's Plugins page in the dashboard.

If a server's Premium ends, its plugins pause and aren't charged for until Premium is active again.

Commands

Every command works as a slash command (type /) and with the + prefix, e.g. +help. Use /help in Discord for the full list for your server.

AreaCommands
Info/help /serverinfo /userinfo /roleinfo /channelinfo /avatar /ping /invites /boosters
Members/suggest /remindme /addbirthday /birthdayscoming /level /leaderboard
Moderation/ban /tempban /unban /kick /mute /unmute /warn /unwarn /infractions /clear /slowmode /addrole /removerole
Tickets/panel /new /close /add /remove /rename
Server setup/verification /restore /reactionroles /embed
Giveaways/gstart /gcreate /gedit /gend /greroll
Economy/daily /work /balance /pay /deposit /withdraw /shop /buy

Troubleshooting

Wardn can't give a role

Move the Wardn role above that role in Server Settings → Roles, and check Wardn still has Manage Roles.

A command says it's switched off

An admin turned it off, or its feature is off. Check the feature's page in the dashboard.

"This is part of Wardn Premium"

That feature needs Premium on this server. Upgrade from the dashboard's Billing page.

I can't see my server in the dashboard

You need the Manage Server permission there, and Wardn must be in the server. Sign out and back in to refresh your server list.

The slash commands don't show up

Give Discord a minute after adding Wardn, then restart your Discord app. Check that the Use Application Commands permission isn't blocked in that channel.

Music

Music is temporarily unavailable while we fix playback.

Still stuck? Email [email protected] with your server's name, what you did and what happened, and a screenshot if you can.