WardnWardn › Tickets
The Discord ticket bot that keeps support tidy.
Members press a button, get a private channel with your support team, and every conversation ends with a transcript. Set it up from a web dashboard in a few minutes.
Add Wardn to Discord Read the setup guide ›
How tickets work in Wardn
Post a support panel with /panel. Members open a ticket from its button (or with /new), and Wardn creates a private channel only they and your support roles can see.
Staff can /add or /remove people, /rename the ticket and /close it. Closing asks for confirmation, then saves a transcript.
Everything is set up in the dashboard at dash.impto.tech: which category tickets open in, which roles handle them, and the messages members see.
Free plan
One ticket category, the support panel, private channels, staff commands and text transcripts. Enough for most small servers.
Tickets Pro (Premium, £5/month)
Up to 25 categories with subcategories, so billing questions reach your billing team.
Question forms members fill in when opening a ticket, shown at the top of the channel.
Claiming and priority, so staff know who's handling what.
Ratings when a ticket closes, and auto-close for tickets that go quiet.
HTML transcripts that look like Discord, viewable online with a private link, plus ticket counters and a log of closed tickets in the dashboard.
Questions
Is there a free Discord ticket bot?
Yes. Wardn's ticket system is free for every server with one ticket category, a support panel, private ticket channels and text transcripts. Premium (£5 a month) adds up to 25 categories, question forms, claiming, ratings, auto-close and HTML transcripts.
Does Wardn save ticket transcripts?
Yes. When a ticket closes, Wardn saves a transcript. Free servers get text transcripts; Premium servers also get HTML transcripts that can be viewed online with a private link.
Can members answer questions when they open a ticket?
Yes, with Premium. Each ticket category can have a question form, and the answers appear at the top of the new ticket channel.
Who can see a ticket?
Only the member who opened it, the support roles you chose for that category, and admins. Staff can add or remove other people with /add and /remove.
More from Wardn
One bot instead of five. Wardn also does levels, economy, giveaways, welcome messages, reaction roles and more, all free to start. Premium is £5 a month per server. See pricing or ask us on Discord.